Yes — shipping is always free, no matter where you are. We believe in transparent pricing, so what you see is what you pay.

Yes. All applicable taxes are included in the product price. However, for countries outside the European Union, customs duties may apply, and these are the responsibility of the customer.

We process all orders within 1 to 3 business days. As soon as your order ships, you’ll receive a confirmation email with tracking information.

Delivery times vary by product and destination. You’ll find estimated delivery dates on each product page and again at checkout.

Yes. You may request a return within 20 days of delivery. Returned items must meet the conditions outlined in our Return Policy and be in unused condition with original packaging.

Simply contact us through our Contact Page with your order number and reason for return. We’ll guide you through the process step by step.

We're here to help! If your item is damaged, defective, or not what you ordered, please contact us within 3 days of delivery with photos. We’ll make it right.

We begin processing orders quickly, so if you need to cancel or make changes, please contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.

Yes! We deliver worldwide with no additional shipping fees. However, please be aware that customs regulations vary by country, and you may be responsible for any local import fees.

You can reach us any time via our Contact Page or email us at support@supernova-stores.com. We usually reply within 24 hours on business days.